DSD 5000 Support and FAQs

If you are unable to get the unit to power up, please turn the power off at the wall and back on and wait for it to boot up.

If there are still no lights on the front display, unplug your set top box and try it on a differnt power point.

If there are still no lights on the front display it could either be a fault with the external power supply or internally

inside the set top box, please contact UEC Support on (07) 30158790 for further assistance and support. 

Please make sure your TV is on the correct input channel to view the DSD5000 (HDMI or AV input).

If you are finding that your scheduled recordings are recording for a significant time after the scheduled program is set to finish in the EPG,

check your ‘Recording start lead-time’ and your ‘Recording end delay’.

Menu> settings> User Preferences> Recording> Recording start lead-time or Recording end delay.

You will be able to change those actions from anywhere between 0mins to 30mins and from 0mins to 90mins.

The ‘Recording start lead-time’ is the time that the unit will start recording your scheduled recording before the program is supposed to start. For example, if your ‘Recording start lead time’ is set to 5mins, your DSD5000 will start recording 5mins before the program is scheduled to start. It is the same with the ‘Recording end delay’.

E52 Searching for signal – Frequency 12567 MHz or Checking Home Transponder – Disaster Recovery is in progress

This indicates that your decoder is not receiving any signal. This may be due to bad weather or a faulty connection in the installation. Please also confirm that your satellite dish is pointing to the OPTUS 10 / D3 Satellite at 156 degrees east.

NOTE: This is not an issue with your smart card.

You may need to re-point your satellite dish.  Please visit www.dishpointer.com for help aligning your satellite dish. Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@nasaustralia.com.au.

Your DSD5000 VAST smart card needs activation or reactivation. Please ensure you have registered your smartcard. If you have already done so, please be aware that there is a 48hour processing time. You can also call 1300 993 376 for more information.

If your DSD5000 has been turned off for a long time, or your decoder has lost the services due to another issue - rain fade or other loss of signal, you can re-hit your smart card online by visiting the website: https://www.mysattv.com.au/decoderrehit.aspx

This is a common error for travellers and remote viewers whose system has already been activated and working but have not used their DSD5000 decoder for some time. This arises due to the security information contained on the smart card expiring. There are two options to recover from this error.

1. Leave the decoder turned on and the information on the smart card will be updated to restore all of the activated services. The decoder usually recovers within a couple of hours.
2. Reactivate the smart card by entering the smart card details on this website: https://www.mysattv.com.au/decoderrehit.aspx

If you have previously had access to the VAST network services but have either lost all the services due to an unknown fault or because your decoder was not powered up at the time of registration, please visit this website: https://www.mysattv.com.au/decoderrehit.aspx for a decoder rehit.

The rehit process rehits or refreshes the information on the decoder smart card.

If the error E107-4 does not go away after following the steps above, then you could have the incorrect smart card inserted in your set top box. Please go to channel 800 and press the help button twice on your remote control for the DSD5000 and check that the smart card number on the tv screen matches the smart card number that is printed on the label underneath the set top box. 

Displayed if the card is incorrectly inserted or the smart card is not making proper contact with the smart card socket. Ensure the card is inserted with the contacts towards the set top box and on the underside. If re-inserting the smart card, the correct way does not resolve this issue then please clean the gold contacts on the card with Methylated spirits, then re-insert the smart card and then hold the standby button on the front panel of the set top box for 7 seconds. If this does not resolve the fault and you require further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@nasaustralia.com.au.

Displayed if the smart card is not inserted fully. Please make sure the smart card is pushed in all the way. Once the card is inserted correctly you will see an I07-4 Checking Smart Card message followed by an E120-4 Please wait, while the card is being synchronized message. You should then have television pictures restored.